All posts tagged CSR Alerts

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Speaking Insurance: Outstanding CSR of the Year Finalist

Linda Wright, CIC,CRIS, is The Commercial Account Manager at Rooney Insurance Agency, Inc in Tulsa Oklahoma. She has 25+ year of experience in an independent insurance agency. She was named 2016 Oklahoma Outstanding CSR of the Year for the State …

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Building an Outstanding Customer Service Team

By Jacob Garcia

The National Alliance is currently accepting nominations for the 2016 Outstanding CSR of the Year Award. Every year, hundreds of insurance CSRs and account managers

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Don’t Lose It, When You Lose It: Remain Professional after Losing an Account

By Ruth E. Phillips, CIC, CISR, CSRM, AAI, ACSR, AINS, API, AIS, CPIW, CPSR, MLIS

What are the four words a CSR never wants to hear from their producer?

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Speaking Insurance: Behind the UACIC Designation

(Use the podcast player at the end of this article to stream or download this week's podcast.)

A few weeks ago, in this podcast, we introduced the

Erin Woodard

Speaking Insurance: Outstanding CSR of the Year Winner

(Use the podcast player at the end of this article to stream or download this week's podcast.)

Erin Woodard, CIC, CRM, CISR, ACSR, has been named this year's

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Technical Foul! Overcoming the Negative Effects of Technology

By Corie Gist, CISR

Millennials entering the workforce in today’s “paperless” world do not know the pain of using a typewriter to issue certificate renewals and they likely never

Speaking Insurance Podcast

Speaking Insurance: Outstanding CSR of the Year Finalists—Part 2

Every year, hundreds of insurance customer service representatives from across the United States compete to be named the Outstanding CSR of the Year. This award is

Erin Woodard

Outstanding CSR of the Year 2015—Erin Woodard’s Winning Essay

By Erin Woodard, CIC, CRM, CISR, ACSR

When I started working in the insurance industry on June 5, 2000, I had no idea what was in store for me

Outstanding CSR of the Year Finalist Essay—Angela Nyamburi

By Angela M. Nyamburi, CIC, CRM, CISR, CSRM

In my judgement, due to the variation among agencies and the titles they utilize for Customer Service Representatives, there is very

Outstanding CSR of the Year Finalist Essay—Ericka Berceau

By Ericka L. Berceau, CISR

Shakespeare’s play, “Romeo and Juliet,” made famous the phrase “What’s in a name?” That statement, though dated, is a direct reference to the

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