Speaking Insurance: Outstanding CSR of the Year Winner

Erin Woodard

(Use the podcast player at the end of this article to stream or download this week's podcast.)

Erin Woodard, CIC, CRM, CISR, ACSR, has been named this year's Outstanding CSR of the Year.

Every year, hundreds of insurance customer service representatives from across the United States compete for this award. Presented by The National Alliance, it recognizes an insurance professional’s dedication, commitment, and outstanding achievement.

In this week's podcast, we talk with Erin Woodard to get her insight into the field of customer service, and get her reaction to being chosen for this award.

As part of the process to be considered for this award, Erin wrote an essay on the following topic, chosen by The National Alliance:

“In today’s political, economic, and social environment, the use of the English language has undergone significant change. Even in our insurance industry, words, partial words, and titles can have a multitude of meanings—some of which are unclear and even vague. In the current insurance agency environment, the meaning of the term, ‘Customer Service Representative,’ has frequently been replaced with the terms ‘Account Manager,’ ‘Account Executive,’ ‘Client Service Advisor,’ etc. In your judgement, is there any important difference in the meaning of these titles in terms of one’s knowledge, expertise, compensation, and responsibilities? Do you believe these different titles make a difference to your clients, coworkers, and insurance companies?”

Visit our LinkedIn page to share your thoughts about this week's podcast, ask questions, or suggest future topics.

For information on the Certified Insurance Service Representatives (CISR) Program and other education programs presented by The National Alliance, visit thenationalalliance.com.

Comments are closed.

All Rights Reserved. | The National Alliance for Insurance Education & Research