Archive for August, 2015


A Strong Agency Culture is the Key to Retaining Clients

By Heather Basdekis, CISR In today’s society, exceptional customer service is not only important to maintaining long lasting relationships, it’s imperative. Creating and maintaining an agency culture based around exceptional customer service provides account managers and customer service representatives a …

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So, You Want to Grow!

By Tom Barrett, CIC, AAI

Here are some of the top 10 issues to consider once you’re serious about growing your agency or your personal revenues.

  1. Have a defined sales

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Speaking Insurance: Entrepreneurship in Rwanda—Part 3

“It’s very exciting to see the roots of a very real industry that is huge in America that can also be very real and very huge in developing


The Interview

By Fritz Koehler, CIC, CRM

Of the many steps in the sales process, a lot of attention is on “the close”. Typically, this is cited as the most

risk management concept on a napkin

What Smart CEOs Know About Risk

By Tom Fliege, CIC, CRM, ARM, CWCA

It has been said, “It’s not what you know, it’s who you know that counts”. The clear connotation is that “connections”

businessman climbing stairs

Beating the Odds: Seven Suggestions for Maximizing Your New Producer’s Chances for Success

By Ken Fields, CIC, CPCU, CLU, ChFC

My business partner and I have provided weekly sales coaching to over 1,600 new producers for at least 12 months each, and

Rwanda Entrepreneurs

Speaking Insurance: Entrepreneurship in Rwanda—Part 2

"You learn that there are basic business principles—there's basic risk management principles that apply almost regardless of what the industry is."

In part two of this three part series,

businessman with umbrella

Surviving the Storm with CPR

By Stephanie Brown, CISR, CSRM

Who would have ever thought?

September 2012: It was Labor Day weekend and my family and I were looking forward to four days of no


Preventing Errors & Omissions

By Tracy Reed, CIC, CISR

What is something that every agency owner, producer, and customer service representative strives to prevent and hope never happens to them? This would


Speaking Insurance: Entrepreneurship in Rwanda—Part 1

"The people were absolutely amazing—some of the nicest, most generous people I've ever met in my entire life."

Rwanda is a small African country that was devastated in recent

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